1. Transaction Cancellation Policy
· A client who is considered a Consumer under the Consumer Protection Law and buys products from us through the Site, may, under the Consumer Protection Law, cancel the purchase transaction within 14 days of execution the transaction or receiving the product, whichever is later. It is clarified that such cancellation right, which is not due to a product defect or incompatibility with the presentations given by us, does not apply to: 1) purchases executed thereafter you have visited our store or concerning transactions closed outside of the Site; 2) products custom-made for the Client; 3) used products.
· The cancellation can be executed by giving the appropriate notice using one of our Website interfaces meat for contacting us or notifying us about a cancellation.
· If Client cancels the transaction not due to a product defect or incompatibility with the presentations Client was given by Us, or due to a breach of the agreements between the Parties by Us, Client must return the product at his expense to our address as mentioned above, including all its parts, in the original packaging attached to the purchase invoice. Moreover, Client must return every gift Client has received from Us in relation with the cancelled transaction within such shipment.
· In the event Client has cancelled the transaction by legal right and according to such legal provisions, we will remit the product purchase fees, to the extent possible within 7 business days as of Our receiving of the product in the original packaging and unused. IF the cancellation is not due to a product defect or incompatibility with the presentations given to Client by Us, or due to a breach of the agreements between the Parties, we may deduct a cancellation fee out of the purchase fees totaling 5% of the amount or up to 28USD, whichever is lower.
· It shall be made clear that the Client has no vested right to cancel, not due to a product defect or incompatibility with the presentations Client was given by Us, products that have been custom made for the Client, e.g., products designed at Client’s request, engraved products, products with changed dimensions, composition or color at Client’s request.
· The aforesaid hereinabove does not derogate from our right to sue for damages resulting from depreciation of product value due to a significant deterioration in the product’s condition by Client’s hands or due to the transaction’s cancellation.
· This policy does not derogate from Client’s rights or from Our rights under any law.
· Products gifted to you by Us, or products you have not paid for, shall not entitle any refund when cancelling their supply.
· It shall be made clear that no refund or credit whatsoever will be issued for the shipping fees You have paid, in any type of transaction cancellation.
2. Product Warranty
· Product repair warranty applies for a period of 30 days thereafter purchase due to a work or production material defect. The warranty applies to the product’s fabric only and not to plastic or metal parts.
· In any inquiry during the warranty period, present a purchase invoice.
· The warranty applies to product integrity but does not cover natural wear-and-tear, loss, unreasonable use, operational activity, tear; sun, heat and fire damages; damages due to any chemical substance or process, wetness, dirt accumulated after delivery, scratches, etc.
· It is Client’s responsibility to ship the product to us at his expense jointly with the purchase invoice and an explanation about the alleged defect, along with contact details: full name, shipping address and telephone.In the event it is discovered that the product repair is not under our responsibility, we reserve judgment on whether to make the repairs and set the repair price subject to receiving your consent.